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How to disable the sharing of attachments while case record share From Salesforce to Jira.

We have noticed that, through the Jira integration tool in SF, it is automatically attaching attachments from the SF case to the Jira. In theory this would be a good idea, but on longer thread cases.

We would like to disable the adding of attachments to the jira ticket, and make this something the agent does manually if required.

1 comment

You can do this via the "Authorization scheme" in the issue setting. section "Attachement autorization" 

@Assia Touati 
Can you please suggest the proper navigation to stop this..??

I am just pasting the screens(I didn't find the option "Attachement autorization" to stop this )

On Configuration settings of the package:


Please provide me the proper navigation stop this.

It's very urgent.


Thanks - Venkatesh N

I had the same problem.

Hello... is anybody alive to respond ..???


@Assia Touati  , @Marian Vidra 

Sorry for the late answer, i am using Jira Cloud, not integrated with SF, i'm not sure if it works on it. 

Could you give us more details ? 


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