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We have noticed that, through the Jira integration tool in SF, it is automatically attaching attachments from the SF case to the Jira. In theory this would be a good idea, but on longer thread cases.
We would like to disable the adding of attachments to the jira ticket, and make this something the agent does manually if required.
Can you please suggest the proper navigation to stop this..??
I am just pasting the screens(I didn't find the option "Attachement autorization" to stop this )
On Configuration settings of the package:
Please provide me the proper navigation stop this.
It's very urgent.
Thanks - Venkatesh N
Sorry for the late answer, i am using Jira Cloud, not integrated with SF, i'm not sure if it works on it.
Could you give us more details ?