Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to disable the sharing of attachments while case record share From Salesforce to Jira.

We have noticed that, through the Jira integration tool in SF, it is automatically attaching attachments from the SF case to the Jira. In theory this would be a good idea, but on longer thread cases.

We would like to disable the adding of attachments to the jira ticket, and make this something the agent does manually if required.

1 comment

You can do this via the "Authorization scheme" in the issue setting. section "Attachement autorization" 

@Assia Touati 
Can you please suggest the proper navigation to stop this..??

I am just pasting the screens(I didn't find the option "Attachement autorization" to stop this )

On Configuration settings of the package:


Please provide me the proper navigation stop this.

It's very urgent.


Thanks - Venkatesh N

I had the same problem.

Hello... is anybody alive to respond ..???


@Assia Touati  , @Marian Vidra 

Sorry for the late answer, i am using Jira Cloud, not integrated with SF, i'm not sure if it works on it. 

Could you give us more details ? 


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you