I would love to hear how you work with bugs that are opened by Support team and added into your dev teams.
Do you have two different projects for Support and your Dev teams?
Or you have the same project, but different boards?
I ask this because Support are using components (which are the same like the one they have in Intercom). Components can't be shared between projects, so if there is a separate project for Support and Dev, my only option is to Move a bug and lose the component.
I wonder how you work?
I prefer to have a separate project, so it is more easy to maintain screens, workflows and such.