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I created a clone machine with an installed JIRA for testing. Added admin in user base. I added him to the jira-administrator group, but when I log in with this user, I can’t get into the Administration -> System throws me onto the login page and says that I have to log in as an administrator, although I am an administrator.

Can you help me?

1 comment

Hi  User,


Please make sure you have added the user to application group. So you can find this group at JIRA settings--> JIRA Application --> JIRA version and License. Add the user to this group and login to a new browser. 

Also if the user does not get access then you can provide the user permissions as per the global permission standard for getting admin rights.

--Avinash Gautam

I can't access for this menu.

I added admin user through database.

Hi  @Олег Рудой 


Please ask someone from the admin team to re-index the JIRA. It should be locked re-indexing. This will sync the user and its permission. Thanks!

--Avinash Gautam


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