Cannot view attachments in Jira tickets

[iris.li]

After uploading attachments in a Jira ticket, the attachments area is blank.

[Amith Mathur _Appfire_]

Hi @iris.li , 

Welcome to Atlassian Community!

Are you getting any error message? When you click on "Attach" and click on Insert, what exactly is happening? Can you please confirm if this is happening with all the JIRA tickets spanned across projects?          

Thanks,

Amith Mathur

[iris.li]

Hello @Amith Mathur _Appfire_ , thanks for your comment!

No, no error message. I can upload images to ticket and alert "Image xxx is attached successfully" displayed. But the attachment area is not showing anything. Like below:

[Amith Mathur _Appfire_]

Hi @iris.li , 

Do you have any other apps or customization ? Can you please check in any other project?  Is this the next gen or a classic project? 

Thanks,

Amith Mathur

[iris.li]

@Amith Mathur _Appfire_ It works normally in another project. I didn't change any customization and I can see menus of attachments.