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Hello good people!
We are looking for some examples of workflow when your team is waiting for someone outside to do something.
Here is a very simple scenario:
- our team receives a request from a customer (OPEN)
- we work on that request (IN PROGRESS)
- now we must have feedback or additional files, or whatever from a customer. (what should we do here?). And depending of what the customer says/does, we wither RESOLVE, or CLOSE, or set it to DONE.
I'm asking because none of the popular workflows seem to have a status for that scenario. The issue is not done, not resolved, it cannot be closed... How do you all do this? Thank you!
So, I'm not missing anything. There is no "secret" way to deal with our issue using standard set of statuses. As we suspected, we just need to add statuses (and we did this) which we need. :-)