Hello good people!
We are looking for some examples of workflow when your team is waiting for someone outside to do something.
Here is a very simple scenario:
- our team receives a request from a customer (OPEN)
- we work on that request (IN PROGRESS)
- now we must have feedback or additional files, or whatever from a customer. (what should we do here?). And depending of what the customer says/does, we wither RESOLVE, or CLOSE, or set it to DONE.
I'm asking because none of the popular workflows seem to have a status for that scenario. The issue is not done, not resolved, it cannot be closed... How do you all do this? Thank you!