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Best tool for integrating Salesforce with Jira?

Greetings kind Jiraites,

We are researching the best integration tool for SFDC and Jira cloud. I have worked with Zapier in the past and found it a good resource. Does anyone have insight into their recent experience with Zapier or Service Rocket, or any other recommended product?


Thank you very much,



Hi Deb,

You may want to look into an alternative solution like Tasktop that not only integrates Salesforce with Jira, but can connect additional tools bi-directionally. So integrating SF to Jira to ServiceNow to ALM for example.

Here's a link to page with a video on integrating Jira and Salesforce

Hi Deb,

You can try Sinergify- A Salesforce Jira Connector, which can help you in integrating your all Salesforce clouds with Jira.

The Connector is also listed on  Salesforce AppExchange.

I hope it helps


Like Rohit Thakur likes this

Hi @Deb Shapiro ,

I'd recommend you have a look at ServiceRocket's Salesforce Connector for Jira which will allow you to sync field data, case comments and attachments between the two systems, we also provide some automation options which would allow you to automatically create Jira issues from Salesforce and if you'd like to have a demonstration session set up in which we'll be able to further discuss your use cases and requirements please drop us a line at or use our Support Portal to request it and we'll gladly coordinate with you.

In the meantime please have a look at our app documentation pages:

Best regards,


Jose Lobo (Solutions Architect at Exalate)
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Sep 15, 2021

Hey @Deb Shapiro 
Were you able to find a solution?

I don't have any experience with Zapier or ServiceRocket.

However, we just released a new version of Exalate that allows you to integrate Salesforce with any of these products (Jira included).

Here is the guide that explains how to do it:


Let me know if this helps,

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