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when I'm writing text in Jira, for example when I click "More Info Needed" in a ticket, I often accidentally swipe away using touch pad or possibly hit ESC on touch bar and lose the text I was writing. Imagine writing detailed instructions to a client, explanations and procedures that you painfully compile and than in an instant you lose half an hour of your work.
Do you even value our time? Why the app doesn't display a dialog whether to discard the text or save. When that happens I always have to open a text editor like BBEdit and start writing there and sometimes even saving into a file (just in case something goes wrong as always). In any case I don't understant why today in the digital world I have to lose information this way.
BTW why don't you provide rich client app (plain old GUI app) instead of browser solution. Everyone knows that browsers and HTML are the worst apps out there, you can lose text just by accidentally clicking close button on tab and the tab disappears. If I configure browser that may show some alert before closing browser, but that doesn't prevent badly written HTML interface from losing data and it's also inconvenient for browsing web in general as often you just want to close the page quickly and without any warning dialog when rogue page starts popping up alerts about cookies or ads or whatever.
Look at that! Now I'm wasting my time writing about this issue.
Could you PLEASE review all the flows in Jira and provide means of protecting users from losing text. Perhaps add a warning dialog or have the text saved automatically as draft and when reopening the ticket having ability to reuse the draft whether it's in comment section or "More Info Needed" or "Resolved" or any dialog where text can be entered.