It's no secret that for a large-scale software implementation to be a success, it involves many individuals (often times from several different business units!) working towards a commonly understood goal. In this article, we have tried to highlight some of the key players we see in successful Jira Software implementations. That being said, there is no one-size fits all answer (and some of the roles mentioned below might even be the same person).
And let us not forget the actual individual playing the role of Jira Software Admin. This person could be any (or a combination) of the folks listed above. This person is actually responsible for adjusting or creating workflows, adding custom fields, laying out user groups/project roles, etc. Some organizations have designated Jira admins, others might have that role overlaps with their system admin, technical contact, or scrum master.
Comment below with some of the key ingredients (or colleagues) that make up your recipe for Jira Software success.
Katie BilottiAtlassian Team
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