Qualitiy Management related reclamation/complaints board

[Dominique]

Hi guys, 

I am using Jira Cloud.
I am asked to setup 2 "reclamation" boards for tracking our product related complaints and sales related complaints. They have slightly different processes

PR = Product reclamation:

1. Status: acquisition (through quality management)
--> Transition: forward to QP+GL+Manufacturer
2. Status: Evaluation (through LQM, QP)
--> evaluation documented
3. Status: Done

SR = Sales reclamation:

1. Status: acquisition (through MV)
--> Transition: forward to QM+GL+VP
2. Status: Evaluation (through QM, VP)
--> evaluation documented
3. Status: Done

My question: Is it possible to have these two processes in one project but separated enough to not confuse these two. Can there be some kind of automatic number that Jira gives in specific manner like: PR-2021-001. And last: Is it possible to have some kind of pop up window or something else prominent wehre you can read about the processes and forms you need (we are obligated to have paper forms, so no digital solution possible). Something like a "read me".

[Nic Brough -Adaptavist- · Accepted solution]

I would set up the project to have two issue types, PR and SR, with different fields and probably different workflows.

[Dominique]

Thank you. Any suggestions on the "read-me" part?

[Nic Brough -Adaptavist-]

I'd link the projects to Confluence documentation for the read-mes