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How can I Clear the Resolution Status in a Jira Business Project?

It appears the Workflows for a Business project have less features than a regular Service Management or Software project. I'd like to clear the resolution field of any ticket that's marked as resolved if it is moved out of a "resolved" lane into a "not started" lane.

All of the documentation I see points to adding a post function and setting the resolution field to "none" but the resolution status isn't a selectable field option in the Business project workflow.

Any ideas?Workflow Issue.png

 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 12, 2022

Hi Bailey,

That's because this is a Team-managed business project workflow, and not a Company-managed business project workflow. 

Using a Company-managed business project, you could clear the Resolution. 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 13, 2022

You are welcome. 

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