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How can I Clear the Resolution Status in a Jira Business Project?

It appears the Workflows for a Business project have less features than a regular Service Management or Software project. I'd like to clear the resolution field of any ticket that's marked as resolved if it is moved out of a "resolved" lane into a "not started" lane.

All of the documentation I see points to adding a post function and setting the resolution field to "none" but the resolution status isn't a selectable field option in the Business project workflow.

Any ideas?Workflow Issue.png


1 answer

0 votes
John Funk Community Leader May 12, 2022

Hi Bailey,

That's because this is a Team-managed business project workflow, and not a Company-managed business project workflow. 

Using a Company-managed business project, you could clear the Resolution. 

Like John Funk likes this
John Funk Community Leader May 13, 2022

You are welcome. 

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