Cannot create boards and product management seems to have an issue

[Jason Micallef]

In JIRA work Management I had a board that disappeared from my project. When I try to add a new board I get an error that I don't have permissions despite being site admin. What is strange is that when I checked 'Product' settings, there is something really confusing - it says there are 0 users - when I go inside the product I can see the stats that say 7 active users + 1 Admin but see only my name listed.

Also strangely users are allowed to create new tasks etc and use filters... so totally baffled - only boards seems to be not working

PS: I did not try to invite users again because it will exceed the free license allowance - so totally lost. Can anyone help please?

[Andy Heinzer · Accepted solution]

Hi @Jason Micallef 

I understand that you are trying to create a Jira Software project here, but this won't be possible right now because your site doesn't have Jira Software installed currently.  Instead you can only create Jira Work Management and Jira Service Management type projects at the present.

It appears that this site trialed an evaluation of Jira Software back in October, but that the product was removed, presumably at the end of the trial.  If you want to create this kind of project, you will need to at least add Jira Software back to the site.  You should be able to still select the Free plan if you want.  You can navigate to https://admin.atlassian.com/ and select your site in question, then navigate to Products > Manage subscriptions.  From that page you should be able to add back the Jira Software here, and select the plan. 

[Jason Micallef]

Thank a lot Andy. That did solve the problem. Last question please, what happens when the trial is over - does it switch to free please or it gets removed. We should be able to use the free plan based on our current user set.

[Andy Heinzer]

When the evaluation expires, the site should prompt you to either enter payment details or change the plan to free.  If you do neither of those, then Jira Software would be suspended from the site automatically

[Jack Brickey]

Hi @Jason Micallef , the # of users spans all products. Regardless, I am puzzled by the what the images show vs. your description. Is the inability to create a board continuing? Can you share a screenshot of your project without the presence of the board?

[Jason Micallef]

Yes - the issue persists. I am very puzzled to be honest. Also if you see the attached image, it says JIRA is having trouble connecting to boards.

From a settings standpoint, all looks good. I have been using JIRA for ages and its the first time I encountered this. Also, as you can see from my post photos, I am not being allowed to create a new board as well. All help is appreciated...

[Jack Brickey]

I see you are on free plan as such you cannot get official tech support. However I will see if we can get an assist here.

[Jason Micallef]

thank you so much! - greatly appreciated