Can JIRA work management forms be sent to external stakeholders without the project or domain access

[Maryam Yusuf]

I am trying to use the JIRA work management form to get requests from external stakeholders or add it to our JIRA service management help center, so when a customer submits a ticket it goes directly to the JIRA work management.

To rephrase, can I use JIRA work management form on JSM help center, or can I use JIRA product discovery form on JSM?

And also, how can I give external stakeholders access to submit ticket on our help center without JIRA lisence?

Thanks

[Trudy Claspill · Accepted solution]

Hello @Maryam Yusuf 

Welcome to the Atlassian community.

If you want to allow stakeholders to create issues without a Jira license there are a few methods:

1. Use Jira Service Management and make those stakeholders Customers of your Jira Service Management project. Customers of a Jira Service Management project do not require a license.

2. Allow Anonymous Access to your Jira product(s). Anonymous access, though, will make the product accessible to everybody on the internet.

3. Let users create issues (in a Software or Work Management project) only by submitting an email. Set up an Email Handler that will process the incoming email and in it set a Default Reporter to a user account that is a licensed user.

A Jira Work Management form can't be shared with an unlicensed user. This is stated in the documentation concerning use of those forms.

I don't believe you can use a Jira Work Management form in a Jira Service Management project. You could, however, let your external stakeholders create issues in JSM, and use Automation to create an issue in a Jira Work Management project for each issue created by an external stakeholder/customer in a Service Management project.

I have not learned about Jira Product Discovery yet, so I can't answer you question about using those forms in JSM.

[Maryam Yusuf]

Thank you for your suggestions.