suppression list reset request (one user on domain not receiving notification)

Question

hi can someone please help us to resolve this suppression list issue.

can you please help us clear suppression list for our email domain.

one of the team member is not getting notification. after reading around found out that it is because of email been on your suppression list and i was unable to find any link where i can get it sorted by myself.

thank you so much for your help and support.

domain is rrit.com.au

thank you

Sameer Jade · Answer

Hello @Daniel Eads ,

I have the same issue. Could you please do the same for my email? Thank you!

Regards,

Sameer

Daniel Eads · Answer

Howdy @Chris Goodwin - x2256 ,

The email address you mentioned was cleared off the suppression list at 2024-03-22T16:50:23.000Z - looks like our mail service has tracked two successful deliveries and one successful email open since then.

Cheers,
Daniel | Atlassian Team

Chris Goodwin - x2256 · Answer

We also have a user on your suppression list: <email redacted by Atlassian Support>. Can I get that resolved via this thread?