account Id not recognised in Teams message

[Bhavana Rao]

Hi,

I have created a webhook and linked Jira board to MS Teams. but the Account id in the message does not convert to the Persons name in the MS Teams message. It remains as Account id

[Andy Heinzer]

Hi Bhavana,

I understand that you have Jira Cloud integrated with MS Teams, and that the account id passed from Jira does not convert to the person's username in MS Teams.

I suspect that this user account might be using an email alias.  If this happens, the user account might not sync up as expected in Teams.  I would recommend reaching out to your Jira Cloud site-admin, with the details about this accountId.  They could potentially have more access here in regards to being able to see user's email addresses. 

There are related threads in Community such as https://community.atlassian.com/t5/Jira-questions/how-to-find-accountid/qaq-p/1111436 that explain how to find your accountId.  I would expect that your site-admin could investigate this specific accountId to confirm what the exact email address is of that account in Jira.  I would then try to confirm that this email address in Jira matches what is expected for this account in Teams.  I suspect that it doesn't match and hence the error you see here.

Andy