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String of numbers instead of user name

When clicking on Reporter of an existing issue, the text box shows a string of numbers.  Clicking accept (check) registers properly and user name shows up.  When typing in user name instead, the user is not recognized.  Also happens when creating a new issue.  The behavior is the same regardless of project, issue type, etc...

I am the admin, and the user in question.

 

Annotation 2019-10-14 092345.pngAnnotation 2019-10-14 092304.pngAnnotation 2019-10-14 092423.png

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