POST a comment mention-ing a team via REST API does not work

vincent.lee June 26, 2023

Using POST Add comment, I am able to send mentions (@<user>) by starting the comment with:

[~accountId:<user_id>] comment

However, when trying to do this for a team, which has a different format for it's ID (e.g. 8df5a64a-7ce5-43f7-a05d-19f392b1a64d), the comment shows a gray @User tag that says "Oops, looks like we’re having issues Try again and we’ll give it another shot" when clicked. This is compared to a blue user tag that is a working, active link.

Jira tagging user and team.png

I have tried the team ID without the dashes and it did not make a difference. Any help would be greatly appreciated!

Related links I have read through: 

Solved: Automation: How to @mention user in Add Comment ac... (

Jira API to tag user in Comment (

1 answer

0 votes
Emilse Gonzalez February 27, 2024

Hi Vincent! did you solved it? I'm having the same issue

Emilse Gonzalez February 27, 2024

I resolve it with the replies of one of the links that you published :-)

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