Hi,
When we upload PDF to Jira software task and open it to read, the page reload after some minutes and return to beginning of document pdf again.
We can't read a document because the jira reload and reload again and we lost the page.
Hi @Hoiama Rodrigues ,
I tried to reproduce the issue (read a PDF in Jira Cloud) but it worked for me. Did you try with different pdf documents? Can you share a screenshot or short video? Was it ever working for you? Can you try with a different browser? Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi dear,
If you open a document, after 6 minutes the jira Software will reload all the page could try this in your machine waiting 6 minutes?
Here I tested in various types of PDF documents.
Hmm... Yes, I'm waiting 10 or so minutes without being able to reproduce. I found a similar post where Angelica was giving some advice to troubleshoot: https://community.atlassian.com/t5/Jira-Software-questions/attachments-viewd-in-browser-frequently-reload/qaq-p/1519577
Have you tried with a different browser?
Hi Dear,
thank you very much to help-me, I install new version browser and this work :)
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.