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Not receiving the JIRA email notifications

I and my team are not receiving JIRA related emails on our domain email ex. [team member name] Could someone check if our domain is listed in the suppression/blacklist list. Could you please take us off from the list.

1 answer

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Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 17, 2023 • edited Apr 18, 2023

Hi @Rozmeen 

Welcome to the community!

You likely are having trouble getting invitation emails from Atlassian Cloud (Jira Cloud, Confluence Cloud, Bitbucket Cloud) for yourself or a teammate.

Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused further emails. This can be cleared up a couple ways:

  1. If you are on a paid site, open a support case with us (you may need the help of a Site Admin at your company)
  2. If you are on a free site or can't find a site admin on your paid site, start a new question here on Community using this link.

    Ask a new question about email unblocks

    A tag will be added to help the support team quickly respond to the question and get the emails flowing again.

If your company uses Office 365 for email, also consider allowlisting emails from Atlassian to proactively prevent future email delivery issues.

Hope this will help you!

Sushant Verma



*This answer was updated by Atlassian to correct the new question link.

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