New Jira Issue view - sorting comments

[Lara Krefski]

I am using the new Jira issue view. I would like to know how to sort comments on that screen. I would like to sort them by date in descending order. According to this page, it says "In the new issue view, each user can sort their comments by newest or oldest first from the issue itself.". I cannot figure out how to do it. Please give me instructions on how to sort them.

Thank you

[Jack Brickey · Accepted solution]

So I believe that article has a flaw. This is a system wide setting unless I am mistaken. 

[Daniel Ebers · Accepted solution]

Hi @Lara Krefski

it looks this is a feature which is already rolled out to some Cloud sites but not to all.

Another user posted an interesting screenshot where one can see how this looks like:
https://community.atlassian.com/t5/Jira-Software-questions/New-Jira-issue-view-Comment-from-anywhere-and-New-Sorting/qaq-p/1633913

However, I understood from the linked thread the feature has some other implication by means of a design flaw - so there is a Suggestion linked to make it better.

Regards,
Daniel

[Lara Krefski]

Thank you. I hope we get this feature soon.

[Mihai Lupescu]

FOR ATLASSIAN SUPPORT - this ever changing of the issues layout without announcing first is not helping us the community of users. As you can see from the comments above this is creating a lot of confusion and grief. Please make up your mind on what goes from DEV to QA to PROD and stick to a more consistent behavior in order to avoid the subsequent confusion.

On the topic at hand please provide an update as why the feature was removed and when it will come back. 

Thank you.

[Todd Wilson]

I ended up subscribing to something called Jira Core (I'm sorry I can't remember where I did that), and Jira Core emailed me these 2 things related to it overnight:

Option to sort comments is temporarily disabled in the new issue view.

New incident: Investigating

Due to an ongoing issue, we have disabled the option to sort the comments in the new issue view. We would have an update in one day.

Time posted

Apr 6, 03:30 UTC

Option to sort comments is temporarily disabled in the new issue view.

Incident status: Identified

The issue has been identified and a fix is being implemented.

Time posted

Apr 6, 03:30 UTC

[Lara Krefski]

I too had the feature for a day or two and now it is gone. I wonder if it was rolled back.

[Ryan Marks]

Looks like it was rolled back. 

I had this feature on March 30 and notice this week it is gone.  

[Todd Wilson]

The ability so toggle/sort comments was released this week.  It was present for a few days, but is no longer there.  Does anyone know if it was rolled back?

https://kofaxinc-my.sharepoint.com/:w:/g/personal/todd_wilson_kofax_com/ETU8ZX83Nz5Gj_Ka6uIVsA4BqIxbBloz4AZ_2ipfEJVmYQ?e=CDVp39

[Matt Lane]

My organisation is in the same boat. That's my best guess too, that it was rolled back.

@Jack Brickey @Daniel Ebers can you please confirm if this is the case?

On another note...

When it was available for those few days in our instance, many of us (including myself) liked to use the view by 'Oldest' first option. But boy, it was a little annoying that once the thread of comments got long, it would collapse the most recent comments at the bottom of the list... making it easy for those later comments to be overlooked.

[Jack Brickey]

Yes it appears to have been rolled back. I suspect some wonkiness insured and they need to clean up before reenabling. Yes that was the behavior when it was available. Maybe it will be different when it returns.

[Matt Lane]

I too saw that feature popup telling us that New Issue View has comment sorting ability. And a colleague asked me about that very feature just yesterday and whether it was available in the New View.

Hopefully feature update is rolled out to our instance soon, looks like we are missing that functionality at present in New Issue View.

[PC]

Hi Lara

So if you can follow this.

Go to any task..

On top right hand corner, you will see the gear icon.

so click on it and select System

From new opened page, it should already be in General Configuration.  Far right side, you will see Advanced Settings.

yes.. click on it..  you will see "jira.issue.actions.order" from the list below/

now you can change from asc to desc.

Hope this helps..  

Cheers

[Jack Brickey]

Yes that is in the article she referenced. However, the article indicates that “...each user can sort their comments...” which I don’t think is possible. 

[PC]

Yes Jack.  I agree with you.  I dont think its rolled out yet.  Maybe it will in future.  I was just helping Lara with following instructions on the linked page.

[Lara Krefski]

Thank you both. I'm hoping in the future the users can sort it themselves instead of it having to be a system-wide change.