I am using the new Jira issue view. I would like to know how to sort comments on that screen. I would like to sort them by date in descending order. According to this page, it says "In the new issue view, each user can sort their comments by newest or oldest first from the issue itself.". I cannot figure out how to do it. Please give me instructions on how to sort them.
it looks this is a feature which is already rolled out to some Cloud sites but not to all.
Another user posted an interesting screenshot where one can see how this looks like:
However, I understood from the linked thread the feature has some other implication by means of a design flaw - so there is a Suggestion linked to make it better.
So if you can follow this.
Go to any task..
On top right hand corner, you will see the gear icon.
so click on it and select System
From new opened page, it should already be in General Configuration. Far right side, you will see Advanced Settings.
yes.. click on it.. you will see "jira.issue.actions.order" from the list below/
now you can change from asc to desc.
Hope this helps..
I too saw that feature popup telling us that New Issue View has comment sorting ability. And a colleague asked me about that very feature just yesterday and whether it was available in the New View.
Hopefully feature update is rolled out to our instance soon, looks like we are missing that functionality at present in New Issue View.
The ability so toggle/sort comments was released this week. It was present for a few days, but is no longer there. Does anyone know if it was rolled back?
My organisation is in the same boat. That's my best guess too, that it was rolled back.
On another note...
When it was available for those few days in our instance, many of us (including myself) liked to use the view by 'Oldest' first option. But boy, it was a little annoying that once the thread of comments got long, it would collapse the most recent comments at the bottom of the list... making it easy for those later comments to be overlooked.
FOR ATLASSIAN SUPPORT - this ever changing of the issues layout without announcing first is not helping us the community of users. As you can see from the comments above this is creating a lot of confusion and grief. Please make up your mind on what goes from DEV to QA to PROD and stick to a more consistent behavior in order to avoid the subsequent confusion.
On the topic at hand please provide an update as why the feature was removed and when it will come back.
I ended up subscribing to something called Jira Core (I'm sorry I can't remember where I did that), and Jira Core emailed me these 2 things related to it overnight:
New incident: Investigating
Due to an ongoing issue, we have disabled the option to sort the comments in the new issue view. We would have an update in one day.
Apr 6, 03:30 UTC
Incident status: Identified
The issue has been identified and a fix is being implemented.
Apr 6, 03:30 UTC
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