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Hi,
I want to use automation on all issues that were created before the following date- 31/12/2021.
If the issue status is open --> the automation will change the status to closed.
Thanks!
Hi @Dana_Harel ,
As you are trying to close all old tickets, I would suggest to make use of Bulk Edit and transition the required tickets to Closed status.
Please note: You should have permission to close on the listed tickets.
You can use JQL "created <= 2021-12-31 and status = Open" to find out the tickets.
Agreed - if this is a one time action, you are better off doing a Bulk change.
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