Jira Cloud for Excel add-in is stuck on Verify when connecting to Jira

Matt Smith March 17, 2024

Since this morning, I have been unable to get Jira Cloud for Excel to login/connect to Jira.  I enter the 6 number code and the browser window does nothing.  I have tried restarting my computer and removing and readding the add-on

3 answers

0 votes
Matt Smith March 18, 2024

This now seems to be resolved for me.

0 votes
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 18, 2024

HI @Matt Smith@Steve ,

it looks like there may be an incident ongoing (see e.g. also this thread for a similar/same? problem and possible ways forward). Since the Jira/Excel integration is maintained by Atlassian, you may want to reach out to Atlassian Support.

Best,

Hannes

Matt Smith March 18, 2024

Thanks Hannes, I raised the following ticket with Atlassian yesterday: Unable to get Jira Cloud for Excel to login/connect to Jira (atlassian.com) .  No updates received yet though.

0 votes
Steve
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March 17, 2024

Same here. This has always been flaky but usually a PC restart will sort it, Not today however. Tried on different PC's and different versions of Windows/Office so think this is at the Atlassian end

Pressing F12 shows a message about null in the PostMessage when you view the console

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