Issue is not opening

[Rohini Ghatpande]

Created an issue under a project. While trying to open the issue, the message "We could not connect to that issue" appears. But this issue is shown in the list of issues of the project. How to open the issue?

[Mayur Jadhav · Accepted solution]

Hello @Rohini Ghatpande ,

Welcome to the Atlassian Community!!

As per my understanding you are able to create the issue and able to view the issue in the list but when you open the issue in new tab you are unable.

Could you please tell us the error message you are getting and or any screenshot, it will be easy to troubleshoot the issue.

Regards,
Mayur

[Rohini Ghatpande]

[Mayur Jadhav]

@Rohini Ghatpande as per this it seems to be problem, solved: We couldn't connect to that issue Make sure that t... (atlassian.com)   please raise a support ticket with Atlassian.

[Rohini Ghatpande]

Sure Mayur. Thanks for the help!

[Rohini Ghatpande]

Can I raise a support ticket with the free version?

[Mayur Jadhav]

No, free version is not entitled with Support. Please check if you Jira Admin is able to view the issue.

[Rohini Ghatpande]

Oh, oh, we have the free version only. :(
I am the admin.

But, I just now tried opening the issue, and it opened! I don't know how!