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Is there a way to automatically be made a watcher for all tickets in a project?

So I am set up to be notified when changes are made to any tickets that I am watching or am the reporter of. 

I am responsible for a few projects, and want to keep informed on all tickets that pertained to that project. I am usually the one who creates the tickets, so since I am the reporter...i typically get notified. 

However, my QA's will sometimes enter tickets for me. Ultimately, I want to be notified of changes to these tickets as well. Is there any way that I can automatically be added as a watcher for any ticket entered into that project and not just the ones that I create myself? 

2 answers

1 accepted

1 vote
Answer accepted
Tansu Akdeniz Community Leader Aug 11, 2022

Hi @Annie Lockwood 

There are different ways.

One of them is to create an automation. Sample;

Ekran Resmi 2022-08-11 17.59.53.png

Another way is to change notification setting. Create a new notification scheme (or edit the existing depending on your need) and assignee your user to related events to get notifications. For ex, add your user to Issue Created event to get all issue creation e-mails for issues created in project. It can be configured from Project Settings -> Notifications.

0 votes
Summer_Hogan Community Leader Aug 11, 2022

Hi @Annie Lockwood - there is a previous community answer to this. Make sure you be careful doing this though because it could be quite a few notifications to each member of the team. Take a look here: 

Thanks!  I actually played around with the automation and found that i can use a trigger of a new issue created and chose myself to be added as a watcher when that occurs. I think this solves my problem perfectly :) Thanks for the help! 

Summer_Hogan Community Leader Aug 11, 2022

Sure thing! 

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