IP allowlisting in Jira Software premium without blocking customers from accessing Service Desk

[Clément Schereck]

We use Jira Software premium to organise the development of our technology and want to enforce IP allowlisting since we all use a company VPN. When we do so, it indeed prevents people from accessing Jira Software, but it also prevents our customers to access our Jira Service Desk. Asking for customers to have a fixed white listed IP is not a possible option.

Is there something we can do?

Thank you

[John M Funk]

Hi Clement,

You will not be able to use allowlisting in that case, as your customers will never be able to access it. 

[Clément Schereck]

So there is no way to activate it for one product and not for the other?

[John M Funk]

Unfortunately no.