IP allowlisting in Jira Software premium without blocking customers from accessing Service Desk

Question

We use Jira Software premium to organise the development of our technology and want to enforce IP allowlisting since we all use a company VPN. When we do so, it indeed prevents people from accessing Jira Software, but it also prevents our customers to access our Jira Service Desk. Asking for customers to have a fixed white listed IP is not a possible option.

Is there something we can do?

Thank you

Peter Turek · Answer

I have the same problem and another admin mentioned that Jira Enterprise has the concept of sub-orgs.

Is there some way the OP's question can be accomplished with Jira Enterprise?

Thanks

John Funk · Answer

Unfortunately no.

Clément Schereck_4rhb8u · Answer

So there is no way to activate it for one product and not for the other?