Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customising email notifications for Jira Edited

Hi all 

I want to include the Epic Name on our email notifications. How can I do it? 

Capture.PNG

P.S: At this stage, I am not after any marketplace apps. 

2 answers

1 accepted

0 votes
Answer accepted

Technically you could disable the a built-in notification for when a ticket is Updated, and you could create an Automation rule to send a custom email which includes Epic Name and any other fields you wanted:

https://blog.codebarrel.io/send-emails-to-jira-groups-and-more-45ae82183e12 

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Sendemail

Some caveats (making me think you don't really want to do this):

  • You can't use Roles, only Users, Groups, or email address.
  • To keep it "free" you'd have to do this for every project separately.
  • If you want different notifications for different triggers, those would also have to be created and duplicated per project.

But it's possible. And being able to send to an arbitrary email address can be useful if you need to send notifications to a Team email alias that isn't linked to a Jira user.

On the other hand, maintenance for this doesn't scale well.

Oh a few other thoughts:

  • An email sent by Automation wouldn't look as "nice" as the built-in one, although I suppose you could spend some time trying to figure out HTML that would prettier.
  • Users would not be able to "Manage notifications" in the same way they can with the built-in notifications. That might annoy people.

Thanks @Darryl Lee this does help :)

0 votes
carlosughini Community Leader Feb 21, 2021

Hi Poorvi,

 

Unfortunately, currently, it is not possible to edit mail templates for notifications.

You can check the feature request JRACLOUD-7266 to check more information. I will paste below the information that Atlassian provided in the feature request:

In the spirit of transparency, we are going to close this feature request for JIRA Cloud. It's been 18 months since we last provided an update and we do not have any plans to introduce support for custom email templates in JIRA Core or JIRA Software. (This is how we've been interpreting this feature request, as editing velocity templates has never been possible for JIRA Cloud). 

Please check the information above and let me know if it helps.

Cheers,

Carlos

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

134 views 3 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you