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David Loszewski
David Loszewski Sep 21, 2022

Lately it seems that all comment notification emails are going out with the following:

<user> commented:

[●●●●●]

 

Any idea how to remove these dots and allow folks to see the comments again? 

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David Loszewski
David Loszewski Sep 23, 2022

bump? 

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Ashok Dangol
Ashok Dangol Sep 25, 2022

Hello @David Loszewski , 

While exploring in my instance, I found that it could be due to safe customer notification. Please check the link below : 

What are the safe customer notifications? | Jira Service Management Cloud | Atlassian Support

Hopefully, this helps!!

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David Loszewski
David Loszewski Sep 26, 2022

not sure if this is the solution but seems plausible.  I've disabled for now.  Thanks! 

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