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[David Loszewski]

Lately it seems that all comment notification emails are going out with the following:

<user> commented:

[●●●●●]

Any idea how to remove these dots and allow folks to see the comments again? 

[David Loszewski · Accepted solution]

bump? 

[Ashok Dangol]

Hello @David Loszewski , 

While exploring in my instance, I found that it could be due to safe customer notification. Please check the link below : 

What are the safe customer notifications? | Jira Service Management Cloud | Atlassian Support

Hopefully, this helps!!

[David Loszewski]

not sure if this is the solution but seems plausible.  I've disabled for now.  Thanks!