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Automation rule not saving

Creating a rule to require info for certain fields. Created the rule and clicked save but when I go back to the rule list it's not there, the rule is gone. I have created the rule multiple times and made sure I clicked save after each condition is added but it doesn't stick. Is there something i am missing? Made sue description and title for the rule is filled in as well. 

2 answers

0 votes

Hi John,

Thanks for your feedback! This looks like a tricky problem that we’ll need to look at more closely. It’s best if you raise this problem through the support portal at so the team can take a closer look.



Jack Brickey Community Leader Nov 30, 2021

@Charlie Gavey , thanks for chiming in here. 

@John ogunleye , please update this thread once you have a solution to benefit others in the future.

Sent a ticket to the team

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Jack Brickey Community Leader Nov 29, 2021

can you check for it here - admin > system at the very bottom in sidebar choose Automation then click on All rules.

Yeah i have been here, this is where i was looking for the rules i created but they are not there.

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