Dear Jira experts,
I've set an automation rule when there is a transition by sending a message to my e-mail adress. When i came back to the log, I found that the rule has been triggered and the status of the rule was "succes" , but i didn't receive any message.
For your information:
Thank you in advance for your help.
Would you please post images of your complete rule and the audit log details, showing an execution of the rule which does not work as you expect? That may provide some context for what is happening. Thanks!
Also, what is your licensing level for Jira? For example, if you are using the Free license, you may have exceeded the monthly limit for sending emails.
As you have ruled out an invalid email address, consumed as spam, automation rule error, and license limits, you may need to contact the support team for help. Please work with your site admin to submit a ticket to them here: https://support.atlassian.com/contact/#/
Once you hear back from them and learn the cause, please post back here so the community can benefit from the findings. Thanks!
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