Automation rule fail to send message

Question

Dear Jira experts,

I've set an automation rule when there is a transition by sending a message to my e-mail adress. When i came back to the log, I found that the rule has been triggered and the status of the rule was "succes" , but i didn't receive any message.

For your information:

* I've checked the e-mail queue using the admin system menu and there is no messages in the "error" section.
* in the subject of the sending e-mail section within the rule, I put :  The issue {{issue.key}} {{issue.summary}} has been changed to "Waiting for Information"
* I put the same text in the content section.

Thank you in advance for your help.

Bill Sheboy · Answer

Hi @zakaria abbar

As you have ruled out an invalid email address, consumed as spam, automation rule error, and license limits, you may need to contact the support team for help.  Please work with your site admin to submit a ticket to them here: https://support.atlassian.com/contact/#/

Once you hear back from them and learn the cause, please post back here so the community can benefit from the findings.  Thanks!

zakaria abbar · Answer

Thanks for the feedback @Bill Sheboy

You will see in the image what i have in the audit log.

Related to the @Charlie Gavey suggestion, i've checked my spam folder (as i put my e-mail adress as a receiver) and it was clean.

Bill Sheboy · Answer

Thanks for that information @zakaria abbar

What does it show in your rule's audit log details when the email does not send?

And, have you checked if the emails are being marked as spam for the receiver, as @Charlie Gavey suggested?