Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,022
Community Members
 
Community Events
176
Community Groups

Automation branch rule not working for linked issue in different project

Hi,

I have the following automation when an issue is created. It works when I create the new issue within the same project. But when I change the settings and create the new issue in the "IT Services" Project, both to-do's after the branch will not be executed.

Unbenannt.JPG

The protocol says, that the rule could not find any related issues.

What am I missing?

1 answer

Hey @Sven Schmitting 

First possibility coming to mind is that the automation rule is a project-rule not global-rule, can that be a problem?

Hi @Marta Woźniak-Semeniuk

yes, it's a project-rule. I've created a new global automation with the same settings.

The automation is now linking the issues but I see no option to copy the JSM form within the global automation as this action is missing.

If I understand correctly - You have 2 projects for which you would like this to work, 1 is "IT Services" and 2nd "Something else".

If you want it to work for both projects and the rule was created in one project only you can go to the automation page from the project

From the left side project panel > project settings> automation

Click on the ... in the automation line and choose copy. 

In the copy - change name and change project to "IT services". Save and enable

Now the automation should be triggered for "IT services" project too.

Hi @Marta Woźniak-Semeniuk 

Your suggestion regarding global automation works so far.

However, in the global automation I have no option to choose an action for forms, see attachment.

I want to get the JSM form to be copied into the newly created issue. But I only have this option with a project automation.

Left: available actions for project automation. Right: actions for global automation. "Formulare"/Forms are missing.

Actions.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events