Automation based on mail address

Martin Hirsch March 18, 2024

Our building services have different mail aliases for different locations in the Group. In the event of problems, employees send emails to these addresses, which are then forwarded to Jira. We would like to recognize in Jira Service Management from which alias an email comes so that we can automatically place the ticket in the correct queue. Can this be solved?

1 answer

0 votes
Ravya Mutyala {Appfire}
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 19, 2024

Will the aliase emails ID's be included in the mails which are sent to JSM?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events