unable to change portal Introduction text

[Aldrin Fernandes]

Hi,

I have admin access, but I am still unable to change introduction text under the portal configuration setting page. 

I have updated this previously, but unable to do it now. I am able to change portal URL and change the logo etc.

[John Funk · Accepted solution]

Hi Aldrin - Welcome to the Atlassian Community!

What kind of errors are you getting? Or what exactly happens?

[Aldrin Fernandes]

Hi John,

Thank you. I don't get an option to edit at all, there is no edit option. No error.

[John Funk]

Can you share a screenshot? There is no Edit button, you just erase what is there and type new text.

[Aldrin Fernandes]

Hi, see attached

[John Funk]

Are you sure you are a Project Administrator? This document says you should be able to change that:

https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/

[Adejuwon Odugbesi]

I am having this issue also, does anyone have an anwer now?

--Ade

[Andy Prouty]

We have created portals for years, I am just now having this problem for the first time also.

-Andy