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unable to change portal Introduction text

Aldrin Fernandes November 7, 2022

Hi,

I have admin access, but I am still unable to change introduction text under the portal configuration setting page. 

 

I have updated this previously, but unable to do it now. I am able to change portal URL and change the logo etc.

2 answers

1 accepted

1 vote
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 7, 2022

Hi Aldrin - Welcome to the Atlassian Community!

What kind of errors are you getting? Or what exactly happens?

Aldrin Fernandes November 7, 2022

Hi John,

Thank you. I don't get an option to edit at all, there is no edit option. No error.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 7, 2022

Can you share a screenshot? There is no Edit button, you just erase what is there and type new text.

Screenshot.png

Aldrin Fernandes November 7, 2022

Hi, see attached

Screenshot 2022-11-07 151439.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 7, 2022

Are you sure you are a Project Administrator? This document says you should be able to change that:

https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/

0 votes
Andy Prouty February 29, 2024

We have created portals for years, I am just now having this problem for the first time also.

-Andy

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