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once customer is invited to a project, how long does it take for customer to access the project ?

Lakshmi Kumari February 13, 2024

Team,

 

Please confirm on an average, once customer is invited to a JSM project, how long does it take for customer to access the project/service desk portal?

It's been an hour that I have sent an invite to the customer but they are still unable to access the project. They are receiving below error when they login to the service desk portal.

Screenshot 2024-02-13 at 5.36.50 PM.png

 

Screenshot 2024-02-13 at 5.24.24 PM.png

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Perisic Nikola
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February 13, 2024

Hello @Lakshmi Kumari 

Have you added this user to the project with the role of Service Desk Customer?

Lakshmi Kumari February 13, 2024

Hi Perisic.. I have added the same use to the role of Service Desk Customer too.

 

Below is the attached snapshot

Screenshot 2024-02-13 at 6.05.34 PM.png

Perisic Nikola
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February 13, 2024

Hello, have you checked your "Customer access" option within your service desk project: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

Lakshmi Kumari February 13, 2024

Yes, below are the restrictions i have set in customer permissions.

Please confirm if the settings that I have made so far is incorrect ?

Screenshot 2024-02-13 at 6.31.31 PM.png

Perisic Nikola
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February 13, 2024

Disregard my link please it was related to a different question. When you click on "update the customer access settings":

Screenshot 2024-02-13 at 14.04.41.png

 

Lakshmi Kumari February 13, 2024

Hi Perisic, I have made necessary changes to customer access section, i will keep you posted on this after testing to see if the configuration has helped.

Thank you once again for responding to all my requests.

Regards,

Lakshmi

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