once customer is invited to a project, how long does it take for customer to access the project ?

[Lakshmi Kumari]

Team,

Please confirm on an average, once customer is invited to a JSM project, how long does it take for customer to access the project/service desk portal?

It's been an hour that I have sent an invite to the customer but they are still unable to access the project. They are receiving below error when they login to the service desk portal.

[Nikola Perisic · Accepted solution]

Hello @Lakshmi Kumari 

Have you added this user to the project with the role of Service Desk Customer?

[Lakshmi Kumari]

Hi Perisic.. I have added the same use to the role of Service Desk Customer too.

Below is the attached snapshot

[Nikola Perisic]

Hello, have you checked your "Customer access" option within your service desk project: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

[Lakshmi Kumari]

Yes, below are the restrictions i have set in customer permissions.

Please confirm if the settings that I have made so far is incorrect ?

[Nikola Perisic]

Disregard my link please it was related to a different question. When you click on "update the customer access settings":

[Lakshmi Kumari]

Hi Perisic, I have made necessary changes to customer access section, i will keep you posted on this after testing to see if the configuration has helped.

Thank you once again for responding to all my requests.

Regards,

Lakshmi