is there a way to limit customer satisfaction emails that are sent out? If a customer is submitting a lot of requests I do not want them to get a survey each time. Is there a way to limit them or even turn them off for a certain customer?
Atlassian Team members are employees working across the company in a wide variety of roles.
May 6, 2019 edited
Hi Jennifer,
Currently, all tickets in a service desk project, which contains a request type and a resolution, the satisfaction survey will be sent, it's not possible to limit that. We have feature requests suggesting the implementation of this customization: - https://jira.atlassian.com/browse/JSDCLOUD-4686 - https://jira.atlassian.com/browse/JSDCLOUD-6267 Please, click on vote and watch to receive updates about the features.
Regards, Angélica
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