i want to remind techs to fill in the work log before they close an issue. is it possible this can become a prerequisite for closing down the issue?
Add the "field" log work" to the close transition screen. And make it a required as a validator.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.