how to tset automation saying: If Request was created by Email..

[Vera Valshonok]

In our project customers can create requests using Project email. 

I need to set an automation saying that: If request was create by Email ( using this email) then add a specific IT Category ( an option from one of the Custom fields we have) to this request. This is needed so we can easily track such tickets in the dashboard afterwards.

[Vijay Dadi · Accepted solution]

Hello,

You can use request-channel-type in your if qualification and there are many use cases for the same as below.

request-channel-type = jira
request-channel-type = portal
request-channel-type = anonymousportal
request-channel-type = email
request-channel-type = API
request-channel-type = deployment

Here is the documentation for your reference. Hope this helps!

https://confluence.atlassian.com/jirakb/using-the-request-channel-type-property-on-filters-1188759288.html

[Vijay Dadi]

@Vera Valshonok Did you find the answer useful one?

[Vera Valshonok]

Yes, thanks a lot!