error while setting up widget.

[Arti Patil]

Hello, recently we updated customer permissions in JSM. due to which for one of the project Widget functionality is affected.

so basically we removed all access from Global setting JSM >> Customer Access  and made customer permissions> restricted  under project.

post that started getting error as below: i reverse all settings yet error is not resolved.

Can anyone let me know what might be missing?

[Nikola Perisic]

Hello @Arti Patil 

To mitigate this error, for Customer permissions you need to go in Update customer access settings > Allow customers to create accounts > Customers can access and set settings without logging in needs to be checked.

[Arti Patil]

yes, i made those changes also yet error was not resolved.

[Nikola Perisic]

Have you checked this page: https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/