disable/remove feedback survey from email notification

[Bo Glenn]

I want to to know how to remove this section from an email after an issue has been resolved/done for a Jira Service Desk Classic project.

I have reviewed all customer notifications, workflow, transitions,etc and I cannot find out where this functionality exists to modify it.  Please assist.

[Thorsten Letschert _Decadis AG_ · Accepted solution]

Hi @Bo Glenn ,

There should be a 'Satisfaction settings' menu entry in your Project settings if you're using a classic project. For next-gen, it's 'Customer satisfaction'.

Cheers
Thorsten

[Bo Glenn]

Thanks for the quick response.  I have located that menu section.