creating a service desk project

[Benjamin Lui]

Hi, I'm new to Jira Service Desk and I am wanting to test it out as we are looking for a replacement to our current ticketing system. I am trying to create a service desk project however, the only option I see is "software". Should I be seeing a "service desk" option and do I need to get in touch with my admin to get this added?

[Ollie Guan · Accepted solution]

Hello @Benjamin Lui ,

Service desk and software are two different products. Please check with your organization administrator if you have permission to access this product, or your organization has purchased a service desk.

[Benjamin Lui]

Thanks Ollie, I'll check with my admin

[Benjamin Lui]

Hi Carla,

when I click onto "create project", this is what I see:

[Carla Ann Rowland]

When you click on create a project you should see a menu of different JIRA projects available if you are looking at classic view you would see:

Service Desk

Software

Business. 

That screen is next-gen template.

Here is the link to the Atlassian documentation to help you. 

https://confluence.atlassian.com/servicedeskserver/explore-a-sample-project-939926223.html