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Why "Anyone can sign up for a customer account on my Customer Portal" is not shown?

I'd like to enable Public Signup for customer in JIRA Service Desk.

So I refer

1. I can set Public in Mode and refer below section

Enabling public signup for JIRA Core and JIRA Software

2. I can set enable on Applications>JIRA Service Desk>Configuration>Public signup 

3. I can not see Anyone can sign up for a customer account on my Customer Portal from Project administration > Customer permissions.

Enabling public signup for JIRA Service Desk

Please help me! What are wrong with me?

5 answers

0 votes

Hi there,

The way to configure this would be:

Go to the project "Settings" -> Customer Permissions -> the option should appear to you.

If it's not showing, could you please send us an screenshot from what you are seeing?

We are having the same problem.  See screenshots.


Screen Shot 2019-04-25 at 6.34.50 PM.pngScreen Shot 2019-04-25 at 6.35.18 PM.png

hello @mossupport  i have the same problem , have you any solution !!

The same problem here. Is there any solution to this?

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