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Why "Anyone can sign up for a customer account on my Customer Portal" is not shown?

mossupport March 14, 2018

I'd like to enable Public Signup for customer in JIRA Service Desk.

So I refer https://confluence.atlassian.com/adminjiraserver/enabling-public-signup-and-captcha-938847032.html.

1. I can set Public in Mode and refer below section

Enabling public signup for JIRA Core and JIRA Software

2. I can set enable on Applications>JIRA Service Desk>Configuration>Public signup 

3. I can not see Anyone can sign up for a customer account on my Customer Portal from Project administration > Customer permissions.

Enabling public signup for JIRA Service Desk

Please help me! What are wrong with me?

5 answers

0 votes
JConstantine August 27, 2020

The same problem here. Is there any solution to this?

0 votes
Najjar _Innovura_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 12, 2020

+1

0 votes
Matthieu ROBIN October 30, 2019

+1

0 votes
tiliacommon April 25, 2019

We are having the same problem.  See screenshots.

 

Screen Shot 2019-04-25 at 6.34.50 PM.pngScreen Shot 2019-04-25 at 6.35.18 PM.png

Karim Belhadj July 16, 2019

hello @mossupport  i have the same problem , have you any solution !!

0 votes
Gabriel Senna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2018

Hi there,

The way to configure this would be:

Go to the project "Settings" -> Customer Permissions -> the option should appear to you.

If it's not showing, could you please send us an screenshot from what you are seeing?

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