Why does Knowledge base is not loading even though I have an admin access?

[Jimmy Trivedi]

Please check below image

[Joseph Chung Yin]

@Jimmy Trivedi -

Take a look at this KB article - https://confluence.atlassian.com/jirakb/possible-causes-for-the-error-message-couldn-t-load-refresh-in-knowledge-base-1189784993.html

It contains two possible solutions for you in the article.  In addition it calls out one of the possible cause dealing with Confluence IP allowlists problem - https://jira.atlassian.com/browse/JSDCLOUD-11476

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.