Why does Knowledge base is not loading even though I have an admin access?

Jimmy Trivedi March 3, 2024

Please check below image

Screenshot 2024-03-03 at 21.19.41.png

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2024

@Jimmy Trivedi -

Take a look at this KB article - https://confluence.atlassian.com/jirakb/possible-causes-for-the-error-message-couldn-t-load-refresh-in-knowledge-base-1189784993.html

It contains two possible solutions for you in the article.  In addition it calls out one of the possible cause dealing with Confluence IP allowlists problem - https://jira.atlassian.com/browse/JSDCLOUD-11476

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events