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In the form of the request type in the portal I have a field that is user picker (single user) type custom field but the customer cannot see the values of this field.
I've seen the field and I cannot find anything wrong with it.
Can you help because the customer it supposed to see it.
Thanks
Please check this detailed answer by @Alex Koxaras _Relational_ : https://community.atlassian.com/t5/Jira-Service-Management/User-picker-does-not-populate-for-ServiceDesk-customers/qaq-p/1831778
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