When issue created in JSM Cloud, create clone in Jira DC

[Mariano]

I have just connected our DC instance with our Cloud one. I have two way connection, I can link issues but I'm not finding any way to make our Cloud interact with our DC in any other way.

We have our DC instance isolated for internal work and our Cloud is for customer support, we'd like to have a copy of customer created tickets in our DC instance without having to expose it.  I tried looking for Cloud automation rules but nothing that seems simple enough. 

Anyone can help?

[Kris Dewachter · Accepted solution]

Hi @Mariano Edvardsson , In addition to what @Calvin said ... there are also a number of AddOns in the marketplace that allow you specifically to sync issues between instances and different hosted environments.

Best regards,

Kris

[Mariano]

@Kris Dewachter  Thank you! I will look into them!

[Mariano]

I actually went this way, thanks again!!

[Gerusa Lobo (e-Core) · Accepted solution]

Hi @Mariano Edvardsson 

If you don't want to expose you DC environment, maybe you could create a script to get these new issues in Cloud and create them in DC.

This script could be in another server with access thought firewall to only cloud site, and work as bridge, get the information in cloud and writing in DC.

API to Cloud:

Issue search: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get

get issue: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get

API to Jira DC: 

Create issue: https://docs.atlassian.com/software/jira/docs/api/REST/8.1.0/#api/2/issue-createIssue

Best Regards.

[Mariano]

Thank you @Gerusa Lobo (e-Core) ! This is exactly what I was looking for!!! Many thanks.

[Calvin]

I feel like there is a better answer then the one I'm going to give you. But You might be able to do it via API call. Its not great, but if you use it to create a ticket on your DC instance and send through the details plus have some field that includes the Cloud key.

Then you can use that trigger on the DC instance automation to auto link to the Cloud.