What if I Configure same email in two JSM projects.If so in which project ticket will be created

[sharath sunkari]

Let say I have two projects ABC and XYZ. I enabled same email "support@mail.com"in email cofiguration for both the projects. ABC is open for All and XYZ is restricted for its customers only. If a person creates a ticket in which project queue the ticket will get cretaed.

[Alex Koxaras _Relational_]

Hi @sharath sunkari 

That's not possible since Jira will not let you connect the same email account to another project.

[sharath sunkari]

Its possible to add same email to two different projects and I have configured the same in two

[Alex Koxaras _Relational_]

How? I've tried that previously and I wasn't able. Can you please share a screenshot of the email setup in your two projects?

[sharath sunkari]

Actually im using custom mail, i mean microsoft personal mail in two projects. Thats the reason im able to configure it