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What if I Configure same email in two JSM projects.If so in which project ticket will be created

sharath sunkari March 7, 2024

Let say I have two projects ABC and XYZ. I enabled same email "support@mail.com"in email cofiguration for both the projects. ABC is open for All and XYZ is restricted for its customers only. If a person creates a ticket in which project queue the ticket will get cretaed.

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Alex Koxaras _Relational_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

Hi @sharath sunkari 

That's not possible since Jira will not let you connect the same email account to another project.

sharath sunkari March 7, 2024

Its possible to add same email to two different projects and I have configured the same in two

 

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

How? I've tried that previously and I wasn't able. Can you please share a screenshot of the email setup in your two projects?

sharath sunkari March 7, 2024

Actually im using custom mail, i mean microsoft personal mail in two projects. Thats the reason im able to configure it

 

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