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Dear Atlassian Community
I have a problem. We are using the service desk in our app. This means users trigger help requests in the app, which come in to us as a ticket. Once I respond to the ticket, the response is emailed to the user. Now we have been getting more feedback that they are not getting a response from us. However, when I open the ticket, the response was sent correctly.
The affected users have checked the spam folders. Our reply is not there either.
Can anyone help me or know where the problem is?
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