User appear several time in project Customer view

[Christian Gründel]

Hi Team,

I am encountering an issue with managing customers in Jira Service Management. Specifically, I have a user who has used three different email addresses over time. Despite deleting this user under Project -> People, the customer still appears.

Notably, when I check under Admin -> Users, this user is listed only once. Could you please advise on how I can remove this customer permanently?


Admin-User Console:

Project-People - this user is not available:

Project-Customer

Thank you for your assistance.

Best regards, 
Christian

[Walter Buggenhout · Accepted solution]

Hi @Christian Gründel and welcome to the Community!

I suspect the user has created a couple of portal only accounts. this support article explains where you can find these and an explanation on how to revoke their access.

Hope this helps!

[Christian Gründel]

Hi Walter

thank you so much! That's exactly what I needed. 

Best
Christian