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'Updated' Queue Column: Possible to show timestamp (hh:mm) as well as date?

Hi Everyone,

I'm hoping this is available and I'm just not finding it. I've added the 'Updated' column to our service desk queue, but I'd like more detailed information - in the form of a timestamp. Is it possible to show the time a ticket was received/updated as well as the date? 



1 answer

0 votes
Mohammed Amine Community Leader Dec 01, 2021

I would suggest adding a text field where you will put the exact date format that you want using an automation (Here is the documentation:

Then display this field in your queue

Thanks for the suggestion. Even though this would work, it would add a ton of unnecessary rule executions. Also, I've found the extended date is already available and even presented when hovering over the simple date. I just want it to display by default, rather than needing to hover over it. 

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