Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Update Organization Fild in All Requests


I've created and updated all organization for all customers in the system, I've also included the organization Field in the Project Queue, however this field is empty for many old requests.

How Can I update these requests to fill up automatically with this field?


Best Reagard,


1 answer

0 votes

Hello @Walisson Pires,

Welcome to Atlassian Community!

When customers belong to an organization, they will see the option to share the ticket while creating a new request in the portal and they can also share it after the ticket is created.

If they don’t, an agent can manually add the Org to the ticket as well.

Since you need to update old requests, the best option is to bulk edit the tickets.

Please, go to Filters > Advanced search and filter the desired tickets. Then, on the top right, click on … > Bulk change all X issue(s).

Screen Shot 2021-04-21 at 13.56.30.png

On the next page, select the desired tickets and click Next.

Select “Edit issues” > Next > Select “Change Organizations” and search for the Org > Next > Confirm > Acknowledge.

Screen Shot 2021-04-21 at 13.59.16.png

Note that, you can only edit issues if there are no restrictions on the workflow. For example, sometimes Closed tickets can’t be edited, so it will be necessary to check the configuration and permissions on the workflow.

Hope this helps!

If you have any other questions regarding this matter, please let us know.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

851 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you