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I can't set up Service Desk Automation. I get this error:
The selected user has been deleted.
You can make an exception to this default user in the set-up of individual rules.
The rules won't run as you intend unless the user you've chosen:
.. and there are no users to select. If I add a custom rule, and attempt to set a user, I get this error:
"Run rule as: Project default (Invalid user)"
I have no idea how to set up a user with appropriate permissions and how to remedy this issue. I also don't see where project default users are set up.
Hello,
Go to project settings -> automation to change the default user:
You can grant the Browse Projects permission to user if you go to project settings -> permissions
The problem is that there are NO users with acceptable permissions. I have several roles for "Browse Projects" and have roles listed in every category, but again, there are NO users displayed or available for selection.
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Are these users granted a Jira Service Desk license?
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Yes. I'm really only concerned with me -- I'm the site admin with permissions to everything. NO user shows up, not even me.
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And if you try to type a name, it does not appear?
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Now I feel totally stupid. Yes, if I type into the field, names appear. I was thrown because no names showed up on the initial drop down. This seems to fix the problem. Thank you.
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You are welcome! I also think that it is not a good behaviour, if users are not shown if you open the list of users without typing a name. Hopefully, it will be fixed later.
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I'm here for the same issue and this thread helped me to solve the problem. Thank you. But... really, this is a really big HOLE in your software UX. Please fix it. :-)
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Thank you for posting this. I've been doing search after search trying to figure out why there are no users. And here you go, start typing the name instead of using the drop down. Thank you!!!!!
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Just adding to the list of people who hadn't started typing the name and was searching for an answer. Thanks for the extra level of detail.
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I just wasted 20 minutes on this as well. At least I know I'm not alone in this world.
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I found the same problem, Please fix it . I can't change the default user that makes the rule run.
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Yes, you can Alessandro, take a look inside the discussion of the accepted answer. It's enough you start typing a name in the input field, to see the list of the available users. ;-)
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YEAH, it's correct. I'm sorry, I missed some answers in this discussion. Thank you very much
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