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Unable to download the attachment from mail

Bhargav Sai Pilla
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January 25, 2024

Hi community!

We configured automation in JSM such a way that in action item it will send email to the approver with all the ticket details includes attachment by clicking attachment link from mail automatically it downloads the document which is attached as shown in below SS

Attachment SS.png

But now while clicking on the URL, attachment is not getting downloaded we are getting error as belowError.png

Can suggest us how to come over this issue?  

Thanks in advance

1 answer

0 votes
Rebekka Heilmann _viadee_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi @Bhargav Sai Pilla and welcome to the Community,

does the Approver have a Jira Software and/or JSM Agent License?

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